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Setup, troubleshooting, and recovery for GroupSignal, without sharing your Facebook login or private content.
Need help? Email support@sosaly.com.
Matches then arrive in your online Sosaly inbox.
Install GroupSignal from the Chrome Web Store and connect it to your Sosaly account. Sign in to Facebook in the same Chrome profile, then choose Check Facebook access in the popup and allow it.
On Sosaly, start the 7-day trial when you're ready: up to 5 groups, no card. Then describe what to find and, optionally, what to ignore.
Add groups from the lists GroupSignal syncs from your Facebook accounts; only those are collected. Choose Start monitoring to collect new posts from then on. $10/month includes five group slots. Each additional slot is $2/month. Each group in an active monitor uses one slot, up to 25.
GroupSignal shows Facebook access, the last successful scan and any coverage gap, so a problem never looks like a quiet day.
Sign in to Facebook in the same Chrome profile, then choose Check Facebook access in the GroupSignal popup, or Check again in the account's menu. For a group you just joined, choose Resync group list on the Connections page, or Show my groups on the computer with GroupSignal. Only groups in your Facebook groups list can be added.
Connect GroupSignal to your Sosaly account and choose Check Facebook access with the same Facebook account. Its groups restore while they are still in its Facebook groups list; the Connections page shows progress, and Restore now checks again. A group it can't find stays in its monitor until you remove, keep, or move it. Remove an old computer there with Remove browser.
Connect each account in its own Chrome profile or browser, all to the same Sosaly account. Each collects its own groups, and one search covers them all. Checking access with an account in another browser moves its collection there. On the Connections page you can move a group to another account that can read it, or forget an account.
On Sosaly, open Monitors and check that the monitor is active, its groups each show a collecting account, and no coverage gap is shown. Make sure your description still fits. Zero matches can be normal; Checking new posts… means analysis isn't finished yet.
GroupSignal collects on a best-effort basis while Chrome is open and your Facebook login works. The popup shows Collection is behind with the last scan or gap, or Not collecting with the reason and a fix when there is one. Monitoring off means the account-wide switch is off: turn it on in the popup or with Collect posts in your browsers on Monitors. A sleeping computer or expired login leaves a gap, which Sosaly shows.
Alerts appear only in the browser that collects the group. Check Browser alerts on the Connections page, Chrome's notification permission (the popup offers Fix permission), and your system's Do Not Disturb settings. Alerts are silent, and matches still reach your inbox when alerts are off.
Choose Retry in the popup. If storage is full, free disk space and reopen Chrome. As a last resort, Reset local GroupSignal data disconnects this browser and removes its GroupSignal data and Facebook permission, but not your online inbox. Then connect again and check Facebook access with the same account; its groups restore automatically.
Unlimited AI monitoring is subject to fair use. Sustained unusually heavy or repetitive use may be processed more slowly; normal speed resumes automatically. The subscription does not include general-purpose AI access, automated setup farming, proxy access or resale.
Check the monitor's webhook status and any recovery steps shown, then the workflow in Zapier or Make. Sosaly sends webhooks from its servers, so your browser doesn't need to be open. A delivery the provider accepted doesn't confirm that later workflow steps ran.
Sign in on sosaly.com, open Account, and request deletion. It stops renewals and is separate from signing out, canceling renewal, or resetting GroupSignal. You have 30 days to undo, starting when your access ends; then your account and online inbox are deleted. Copies already with payment providers, Zapier, or Make can't be recalled.
Matches stay in your online inbox for 30 days and saved opportunities until you delete them; reviewing them doesn't need your collecting browser. Each action below is separate; only account deletion erases your inbox.
Ends this website session. Your browsers keep collecting.
Ends every website session and disconnects every browser. Billing continues.
Disconnects that browser only; billing is unaffected. The popup calls it Disconnect this browser.
Stops future renewals. Your paid time continues to its end date.
Removes this browser's GroupSignal data and Facebook permission and disconnects it. Your Facebook login, billing, Sosaly inbox and settings, and account are untouched.
Deletes your Sosaly account and online inbox after the undo period.
Email support@sosaly.com with the details below. For billing or fair-use questions, see pricing or contact.
Review the privacy boundaryFacebook cookies or tokens, webhook URLs or keys, raw request bodies, private post content, author details, or group identifiers.